Refund policy
Refund Policy — Belnoir
At Belnoir, we strive to provide you with the highest quality minimalist and grounding footwear. Due to the intimate, body-contact, and health-related nature of our footwear, we enforce a strict return policy to ensure maximum hygiene and safety for all our customers.
Please read the following conditions carefully before making your purchase.
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General Return Window You have a maximum period of 30 calendar days from the receipt of your order to request a return. After this time, unfortunately, we cannot offer you any refund or exchange.
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Strict Eligibility Conditions (Anti-Fraud and Hygiene Clause) For any item to be eligible for a return, it must undeniably meet all of the following requirements:
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Absolute original condition: The product must be completely new, without any use, without footprints, without marks, without odors (including deodorant, perfume, or sweat), and with all its original tags intact.
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Intact original packaging: The original Belnoir box must be returned in perfect condition, without shipping tape glued directly onto it, and free of tears or damage.
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Proof of purchase: It is mandatory to present the original receipt or proof of purchase.
Items strictly non-returnable for health and hygiene reasons: Due to strict health protection and hygiene regulations, returns or exchanges will not be accepted under any circumstances in the following cases:
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Footwear tried on outdoors: Shoes showing the slightest dirt, dust, wear, or marks on the sole or fabric due to use on the street, sidewalks, parks, or outdoor surfaces.
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Use without socks / Direct skin contact: Since many users wear our barefoot and grounding models directly against bare skin, for reasons of biosecurity and skin hygiene, any footwear that has come into direct contact with the foot without a sock is automatically excluded from return.
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Use of the grounding function: Shoes whose conductive components or soles have been exposed to moisture, mud, wet grass, or friction wear.
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Personalized items, final sale items, clearance items, or purchases made under special temporary promotions (such as seasonal sales campaigns or Black Friday).
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Handling and Restocking Fee Any authorized return is subject to an administrative and restocking fee of 9.99 EUR / USD, which will be automatically deducted from the total refund amount to cover the logistical costs of inspection, sanitization, and repackaging. The original shipping costs of the order are non-refundable.
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Process to Request a Return
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If you strictly meet all the conditions above, send an email to infobelnoir@gmail.com detailing your order number and the justified reason for the return, along with clear photographs of the current condition of the footwear and the sole.
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Our support team will evaluate the request. Items sent back without a prior authorization approved by our support will not be accepted and will be returned to the sender at their expense.
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If the return is authorized, we will send you the instructions and the return shipping label.
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Damages, Manufacturing Defects, and Shipping Incidents If you receive a defective or incorrect item from the factory, you must notify infobelnoir@gmail.com within a maximum period of 48 hours from delivery, providing detailed photographs of the flaw. After that period, it will be understood that the product was delivered in perfect condition. Incidents due to misuse, natural wear and tear, or improper handling are excluded from any claim.
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Size Exchanges To speed up the process and ensure stock, the fastest way to handle a size exchange is to place a new purchase on our website for the desired model and process the return of the original pair separately (subject to the conditions and inspection fees described in this policy).