Shipping policy

Shipping Policy — Belnoir

INTERNATIONAL SHIPPING We do not have control over customs and are therefore not responsible for any delays that may occur. Tracking information will be made available to you as soon as it is provided to us.

APPROXIMATE SHIPPING TIMES (does not include weekends or public holidays):

  • USA: 6 to 14 business days (tracking system available)

  • Rest of the world: 7 to 25 business days (tracking system available varies)

     

Delayed Delivery: In very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and unexpected delays that may occur en route, and we appreciate your understanding and patience. In such cases, we will ship out a new package if there are no tracking updates for more than 30 to 60 business days. This is especially true during busier holiday seasons at the year's end (November to December), major promotions, or other high-demand periods.

 

PROCESSING TIME VS. SHIPPING TIME Please note that processing time (1 to 2 business days) is separate from shipping time and must be added to the total delivery time. Orders generally take 1 to 3 business days to be fully processed (checked, packed, forwarded to logistics, and handed over to the post office).

After your order has been processed, our shipping partner will pick up your package, and an email containing your online tracking information will be sent to you.

Processing Delays: In rare instances, processing times may take longer than expected during peak periods such as holidays or major promotional events like BOGO campaigns. We do our absolute best to dispatch orders as fast as possible.

CANCELLING AN ORDER

  • Cancellation Window: Orders may only be cancelled within 6 hours of placement. After this window, orders are processed and prepared for shipping, making cancellation infeasible.

  • Cancellation Fee: A restocking fee of $20/€20 will be charged for all approved cancellations to cover the operational and administrative costs incurred during processing.

  • Non-Cancellable Orders: Orders that have already been shipped cannot be cancelled under any circumstances. Customers are encouraged to review their orders carefully before confirmation. If you reach out and our team confirms the order has already been processed, it cannot be cancelled.

To request a cancellation, please email us immediately at infobelnoir@gmail.com as soon as possible after placing your order.